Resume

Work Experience

Artist Relations Agent

Distrokid - Remote US

05/2022 – Present

  • Responsible for responding to tickets sent in by artists pertaining to questions and/or issues with the site.

  • Aggregating information on potential bugs reported by our user group via macros which can then be sent to the product team for review.

  • Identifying quick solutions to reduce the wait time for our user group when working through an issue as well as improve overall user satisfaction.

  • Working across teams to help mitigate user issues pertaining to uploading music to streaming services, mapping releases to correct artist pages in streaming services, etc.

Head Teaching Assistant

UW Information School - Seattle, WA

09/2019 – 12/2021

  • Class: INFO 270 - Data Reasoning in a Digital World

  • Designed course materials meant to teach students ways to discern and diffuse various types of misinformation.

  • Instructed weekly lab sections for groups of approximately 30 students, covering topics on statistical traps, publication bias, data visualization, and more.

  • Helped redesign course to be effectively transitioned to an online platform during the pandemic.

Co-Director of Marketing

TechTogether - Seattle, WA

06/2020 - 01/2021

  • Primary lead on content planning, facilitating seamless internal communication and working crossfunctionally with all teams to plan a virtual hackathon.

  • Managed team of 10 marketing organizers by delegating marketing tasks including redesigning the Instagram, LinkedIn, and Facebook pages.

  • Conducted email outreach to find potential partners and sponsors for our event.

  • Oversaw a team of 3 graphic designers who designed event-themed content, social media content, poster advertisements, and merchandise.

Research Assistant

06/2020 - 10/2020

  • Lab: Information School - Center for an Informed Public

  • Designed and created a prototype for a website where users could upload potential pieces of misinformation for professional review. This site would then be maintained by Fact Checkers to help verify the various posts.

  • Designed course materials and helped teach a group of ~500 AARP members new techniques to spot misinformation during the 2020 Election.

Quality Assurance Intern

Work & Co - Portland, OR

06/2019 - 09/2019

  • Implemented regression tests, UAT tests, smoke tests, and more on the website and mobile app throughout its development, logging, re-testing, and resolving bugs in the ticket system, Clubhouse.

  • Helped maintain project documents throughout the development and testing process on an international team of approximately 30 people

Skills

  • Adobe Software: Lightroom, Illustrator, Photoshop, XD

  • UX Design: Figma, Sketch, Miro, Canva, Wireframing, Prototyping

  • UX Research: Card sorting, focus groups, user personas, survey writing, A/B testing, usability testing

  • Ticketing Systems: Clubhouse, JIRA, Trello, Azure DevOps

  • Technical: R, HTML & CSS, JavaScript React, SQL, GitHub

  • Project Management: Agile Methodology, Scrum, Ticketing, Writing user stories, Project scoping

Relevant Coursework

Course descriptions gathered via the University of Washington Information School

INFO 300 Research Methods

Introduces research methods used to understand people's interactions with information, information technology, and information systems. Topics include epistemology, science, theory, research ethics, and a selection of qualitative, quantitative, and design methods for answering questions in both research and practical settings.

INFO 360 Design Methods

Introduces design paradigms and methods for envisioning information systems that meet the needs of people, organizations, and society. Topics include design thinking, creativity, and the sketching, prototyping, evaluating, and specifying of information experiences. Engages questions of design justice, examining who is and is not served by design.

INFO 380 Product and Information Systems Management

Provides students with the skills to design information systems and software. Students learn how to identify and analyze system needs in terms of organizational and stakeholder goals, system functionality, and the constraints in which it must operate. Students learn analysis and design methods to gather, model, and define system requirements.

INFO 270 Data Reasoning in the Digital World

Our world is rife with misinformation. This is a course about "calling b***s*** on" - spotting, dissecting, and publicly refuting - false claims and inferences based on quantitative, statistical, and computational analysis of data. Spotting misinformation; causal fallacies; statistical traps; data visualization; big data; interpreting scientific claims; fake news and social media; refutation techniques. 

I was able to take this course as a student my freshman year, then joined as a Teaching Assistant for my sophomore-senior year

INFO 498 Accessible Technology and Inclusive Design

Introduction to the field of assistive technology and inclusive design, drawing from human-computer interaction and disability studies. Students will learn about the lived experiences of people with disabilities, including vision, hearing, mobility, speech, neurodiversity, and cognition. We will survey the landscape of specialized software and hardware that provide innovative ways to access technology, information, and society. We will apply universal design principles to conceptualize novel and ethical accessible technology.

INFO 442 Cooperative Software Development

Introduces the theory and practice of cooperative user-centered software development, applying fundamental theories and techniques from social psychology, computer-supported collaborative work, and software engineering.